Luisaviaroma Reviews

LUISAVIAROMA is a top luxury e-commerce offering men's and women's clothing, shoes and accessories, as well as home and design products. Based on 190 customer reviews from our shopper community, Luisaviaroma’s overall rating is 3.46 out of 5 stars and 69% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 60% of reviewers consider Luisaviaroma overall a good value option, based on a rating of 3.0 from 5 votes. Most consumers are generally satisfied with Shipping & Delivery (4.0 / 8 reviews) Luisaviaroma offers. The most common issues with Luisaviaroma are around Return Policy, Customer Service and Price & Quality based on a rating of 2.57, 2.33 and 2.67.

3.5

190 Reviews

Overall Rating

5 Stars

71

4 Stars

57

3 Stars

3

2 Stars

7

1 Star

52

Good Value

3.0

Price & Quality

2.7

Shipping & Delivery

4.0

Customer Service

2.3

Return Policy

2.6

All Reviews (190)
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blackzebra200
May 12, 2023
"Very quick shipping"
Very quick shipping, items were just as described, and when I had to return an item the returns process was very quick and easy.
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heavyleopard333
May 11, 2023
"The most horrible experience"
I have just had the most horrible experience with this company. Last year i ordered a Jacquemus bag for my 30th birthday that i really, really love. It was a gift from my mother and grandmother.

This year i saw that the gold hardware was a bit worn so i contacted luisaviaroma and they said that they would send it to the supplier so they could have a look at it. Which it thought meant fixing it. I was expecting to get my bag back.

Yesterday they contacted me and said they would give me a refund of the original amount, which sounded good to start with cause i thought i could buy i new bag. Turns out i can’t because this year it’s 120 euro more. I asked if i could get a bag instead but they declined.

They took my bag from me and now i can’t buy a new one. It was a gift that meant a lot to me. I find this so upsetting and will read up on my consumer rights. Horrible, horrible company. Don’t EVER buy anything from here.
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Johan12
May 09, 2023
"Very good"
The sales was super and the time I receive the things was great
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angryfrog523
May 07, 2023
"Great service!"
Fast, Great service!!!
The most beautiful things and clothes and you can trust what you get!!!!!!
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KentCruz
May 07, 2023
"Please avoid this site if you dont want headaches"
They failed to mention that a kettle was wired for euro plugs but had no issues shipping it to Canada with no mention that it may not work for North American plugs... when I complained, their customer service absolutely refused to refund my original shipping costs... I have also purchased a table that came scratched and a pair of boots that came in but was the wrong size since they posted UK sizing needless to say if you want an easy and problem free experience, buy from another site/business! they for sure won't get a single dime from me again! ---Response! its great that you reply to my review but would be better to not lose a customer over $20 shipping cost also would be good to have better quality checks prior to shipping as you didn't address the scratched table or the wrong size Uggs from my other orders
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serena.shi101
May 06, 2023
"Perfect Retail Site Luisaviaroma.com"
Perfect Retail Site Luisaviaroma.com
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MinnieJenkins
May 06, 2023
"Rotten cosmetics"
Ordered LaMer liquid foundation, it came defective with bad smell etc. Send all information, pictures to customerservice, no reaction, and all beauty products are not returnable, i need my money back for defective item.
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HaileyCarr
May 05, 2023
"You can always find sold out items on…"
You can always find sold out items on luisa via roma. The selection of brands is great. The loyality points is a fab idea. I love the flash sales.delivery is super fast.
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KatrinaCarr
May 03, 2023
"Great choices or merchandise"
Great choices or merchandise, great delivery!
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ticklishkoala168
May 03, 2023
"Always sending the clothes to late…"
Always sending the clothes to late customer service alsow dous not respond fast


My responds to your message now
Sorry but you say this every time but I have had this issue whit every single order I have ever don on your site

And the not responding to massages also really often just when I Wright under a post on Instagram you respond so that is not true what you are saying
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Johnny.Anderson
May 02, 2023
"Good site"
Good site, lots of products.
Would be great if everybody could have access to the sneakers releases.
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borisavranic3
May 02, 2023
"Too expensive shipping cost"
Too expensive shipping cost
Many other things
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EllaWilliamson
May 01, 2023
"You still have horrible pictures"
You still have horrible pictures, and your express shipping isn’t express at all.
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DeanMatthews
April 25, 2023
"Beautiful clothes and fast delivery"
Beautiful clothes and fast delivery. Also the customer service is top tier!
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Victor.Chambers
April 23, 2023
"Ottimo"
Facile puntuale. E commerce ideale

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Questions & Answers
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Hi how long can you wait for the order to go?

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Do you use ebates?

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I ordered burberry from luisaviaroma . the packaging and box is different from the packaging that burberry provides in the store ? why is that

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I am trying to order a dress but the transaction is not going through - and i tried to call but the line is busy. is the company having tech issues?

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I was just wondering if the gucci white rhyton sneakers were legit, as thinking about getting them for my self for my birthday? many thanks x

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